Services being offered need to be regularly monitored and evaluated, and feedback obtained from all those who have an interest in them (funding bodies, service users, staff/volunteers, referral agencies etc). A great deal of information will be gathered through normal day-to-day information recording, but there will be times when additional data is needed.

We can:

• help organisations to establish Key Performance Indicators (KPIs) that regularly provide important information about how well services are being delivered and received
• carry out one-off research and surveys to obtain independent information and feedback from service users and other interested parties
• help to bring together information for self-assessment reports that allows considered judgements to be reached about the relative strengths and weaknesses of the organisation and how it goes about its business
• evaluate the effectiveness of changes made to policies procedures and management practice as part of development planning

Carried out a number of structured interviews with Modern Apprentices and their NVQ Assessors to obtain independent feedback about an in-company Modern Apprenticeship programme.

Undertook a comprehensive survey by questionnaire for Downend Day Centre of some 600 service users, staff, volunteers and referral agencies, to obtain feedback on services and facilities.