“We will take a tough line on misleading self-assessments and see them as a sign that the service is not being well managed.” [CSCI, November 2004]

This one day workshop will prepare you to meet CSCI's requirement for accurate and objective self assessment. We use a tried and tested model involving staff and partners in a comprehensive review of services.

The workshop covers:

• Background to self assessment
• Self-assessment cycle
• Getting people involved
• Gathering information
• Drawing conclusions
• Recording outcomes
• Moving forward - improvement planning

“We will expect care providers to be honest about the strengths of their services and explain what they are doing to improve what is not so good.” [CSCI, November 2004]

CSCI will expect your self assessment to lead to action - to maintain and improve quality of service. This half-day workshop introduces an effective process to plan, manage and review development.

The workshop covers:

• Drawing up an Improvement Plan
• Putting the Plan into operation
• Reviewing and monitoring progress
• Results
• Linking the Plan to Self-assessment

“The views of people who have used the services of that care provider will be central to any self-assessment.” [ CSCI, November 2004]

Service user feedback is a vital source of information to help you judge quality of service. This half-day workshop will help you develop an appropriate model to gather information, and interpret and present findings.

The workshop covers:

• Why seek Service User feedback?
• Selecting appropriate techniques
• Reviewing the information
• Presenting the findings
• Links to Self-assessment and Improvement Planning

Costs

Open Workshops:

Costs may vary slightly depending on venue. our aim is to charge a maximum of £50 per delegate for a half day workshop; £100 for a one day workshop. We usually plan for a maximum of 15 delegates on any one workshop.

In-house Workshops:

If you provide the accommodation, our costs are based around a fee of £250 per half day, £500 per full day, depending on traveling, etc.

Our charges are not subject to VAT, and include all relevant workshop notes and handouts.

We can be flexible to meet your needs, please contact us to discuss your requirements.